Theory X and Theory Y, Revisited
Are workers cogs in a profit wheel, or can they make the wheel bigger? In 1960, during the dawn of modern management theories, Douglas McGregor squared off against Taylor's efficiency model. McGregor espoused building on people's natural instincts to perform well, vs. Taylor's dehumanizing time-and-motion principles.
Well, McGregor must be smiling down on Zeynep Ton, a Turkish woman who is a professor at M.I.T.'s Sloan School of Managment -- also McGregor's pulpit. She has demonstrated how retail workers can add to the bottom line, while earning respectable wages.
Read Adam Davidson's piece in The New York Times Magazine, 01/05/14 - "A Ready-To-Asemble Business Plan" to see how progressive managment practices have made Ikea a better place to work - and shop.
My own experience with leading self-managed teams in a pink-collar insurance environment was also proof positive.
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